SHIPPING / PRICING / RETURNS
We ship to all countries within the European Union, plus the UK.
Free shipping on packrafts and orders over €500 within the EU.
A flat shipping rate of 10€ applies on orders under €500 shipped within Austria and Germany.
A flat shipping rate of €15 applies on orders under €500 that ship anywhere else within the EU.
A flat shipping rate of €75 applies on orders that ship to the UK (This is due to higher shipping costs and increased paperwork after Brexit). We cover import duties and VAT, so you won't have any further costs.
Packraft delivery times are displayed on the product page: First choose the model of packraft, then the size, colour and configuration, you will then see the "Availability" with a delivery time displayed just above the "Add to cart" button.
The delivery times for all other items in the shop are displayed just above the "Add to cart" button.
While we do our best to ship prior to these stated times occasionally there are delays beyond our control. If your order is delayed we will email you with updated shipping times.
We group ship orders. So if you order a PFD, paddle and a packraft your entire order will ship when your packraft ships.
We ship with DPD within the EU and UPS to the UK. Once we have your order ready to ship, we will send you an email confirmation with your tracking number.
Our Alpacka Raft pricing is calculated to be equivalent to ordering directly from Alpacka USA*.
On the Packraft Europe website the price you pay is the final price. It includes all import duties, VAT payment and customs clearance.
If you order direct with Alpacka Raft USA or other retailers outside the EU (USA, Norway etc) in addition to their price you will be charged import & custom fees, plus the VAT (up to 27%) of your country.
*We take the retail price from Alpacka Raft USA and then add shipping costs, exchange rate, import duties and VAT (Austrian VAT =20%). This gives us the equivalent to a European direct purchase price from Alpacka Raft USA.
We always try to offer the best prices in Europe for all the packrafting gear in our store. If you find a better deal on an Alpacka, or any of the products we offer, simply contact us and we will do our best to match the price!
Be careful when ordering from shops outside the EU (USA, Norway, etc): you will be charged net prices and upon delivery you will have to pay between 20-30% more for import taxes and VAT.
At Packraft Europe the packraft prices you see are the final prices and already including ALL shipping, import costs and VAT !
You are welcome to return anything that was ordered from Packraft Europe within 14 days of receiving the item. To exercise your right of withdrawal, please write us an email to firstname.lastname@example.org to inform us about the return. You will then need to send the unused item/s back to us and pay the return shipping costs. As soon as we get the goods back, we will issue a refund, using the same means of payment that you used in the original transaction, unless otherwise agreed with you. For more information, check our terms & conditions.