SHIPPING / PRICING / RETURNS

  • WE SHIP TO:

    • All countries within the European Union.
    • Sweden (EU).
    • Norway.
    • United Kingdom.
  • FREE SHIPPING ON ALL ORDERS OVER €500 / £500 / 5000NOK / 5000SEK:

    • Free shipping within the EU.
    • Free shipping to Sweden (EU).
    • Free shipping to Norway.
    • Free shipping to the UK.
  • ALL ORDERS UNDER €500 / £500 / 5000NOK / 5000SEK:

    • Austrian and Germany: A flat shipping rate of 10€ applies.
    • Within the EU: A flat shipping rate of €15 applies.
    • Sweden (EU): A flat shipping rate of €15 applies (Converted to SEK).
    • UK: A flat shipping rate of £50 applies. We cover import duties and VAT, so you won't have any further costs.
    • Norway: A flat shipping rate of 500NOK applies. We cover import duties and VAT, so you won't have any further costs.
  • At Packraft Europe the packraft prices you see are the final prices and already including ALL shipping, import costs and VAT !

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DELIVERY TIMES

  • Packraft delivery times are displayed on the product page: First choose the model of packraft, then the size, colour and configuration, you will then see the "Availability" with a delivery time displayed just above the "Add to cart" button.
  • The delivery times for all other items in the shop are displayed just above the "Add to cart" button. 
  • While we do our best to ship prior to these stated times occasionally there are delays beyond our control. If your order is delayed we will email you with updated shipping times.
  • We group ship orders. So if you order a PFD, paddle and a packraft your entire order will ship when your packraft ships.

TRACKING

Once we have your order ready to ship, we will send you an email confirmation with your tracking number.

  • Within the EU: We ship with DPD.
  • UK: We ship with UPS.
  • Norway: We ship with UPS.

PRICING

  • Our Alpacka Raft pricing is calculated to be equivalent to ordering directly from Alpacka USA*.
  • On the Packraft Europe website the price you pay is the final price.
  • Our pricing includes all import duties, VAT payment and customs clearance.
  • If you order direct with Alpacka Raft USA or other retailers outside the EU in addition to their price you will be charged import & custom fees, plus the VAT (up to 27%) of your country.*

PRICE MATCH

  • We always try to offer the best prices in Europe for all the packrafting gear in our store. If you find a better deal on an Alpacka, or any of the products we offer, simply contact us and we will do our best to match the price!
  • Be careful when ordering from shops outside the EU, you may be charged net prices and upon delivery you will have to pay between 20-30% more for import taxes and VAT.
  • At Packraft Europe the packraft prices you see are the final prices and already including ALL shipping, import costs and VAT !

RETURNS

  • You are welcome to return anything that was ordered from Packraft Europe within 14 days of receiving the item.
  • To exercise your right of withdrawal, please write us an email to info@packrafteurope.com to inform us about the return.
  • You will then need to send the unused item/s back to us and pay the return shipping costs.
  • As soon as we get the goods back, we will issue a refund, using the same means of payment that you used in the original transaction, unless otherwise agreed with you.
  • For more information, check our terms & conditions.

CONTACT US!

Great customer service is important for us! We are passionate packrafters ourselves and happy to answer your packrafting questions.