Shipping policy

Alpacka Raft packraft prices include ALL shipping, import duties and VAT.
We ship to the UK, Switzerland, Norway and all countries within the European Union.
Our pricing includes all import duties, VAT payment, customs duties and clearance = THE PRICE YOU PAY IS THE FINAL PRICE!
If you find a better deal on an Alpacka Raft simply contact us and we will do our best to match the price!

SHIPPING:

We ship to ALL countries within the European Union and to the UK, Switzerland and Norway (Includes all import duties and VAT.)

ALL ORDERS OVER €100 within the EU:

ALL ORDERS OVER £500 / 5000NOK / 500CHF to the UK, Switzerland and Norway:

ALL ORDERS UNDER €100 within the EU:

ALL ORDERS UNDER €500 / £500 / 5000NOK / 500CHF to the UK, Switzerland and Norway:

UK: A flat shipping rate of £50 applies on orders under £500. We cover import duties and VAT, so you won't have any further costs.
Switzerland: A flat shipping rate of 50CHF applies on orders under 500CHF. We cover import duties and VAT, so you won't have any further costs.
Norway: A flat shipping rate of 500NOK applies on orders under £500. We cover import duties and VAT, so you won't have any further costs.

Packraft shipping times are displayed on the product page: First choose the model of packraft, then the size, colour and configuration, you will then see the "Availability" with a shipping time displayed just above the "Add to cart" button.
The shipping times for all other items in the shop are displayed just above the "Add to cart" button.
While we do our best to ship prior to these stated times occasionally there are delays beyond our control. If your order is delayed we will email you with updated shipping times.
We group ship orders. So if you order a PFD, paddle and a packraft your entire order will ship when your packraft ships.

Once we have your order ready to ship, we will send you an email confirmation with your tracking number.

Our Alpacka Raft pricing is calculated to be equivalent to ordering directly from Alpacka USA*.
On the Packraft Europe website the price you pay is the final price.
Our pricing includes all import duties, VAT payment, customs duties and clearance.
If you order direct with Alpacka Raft USA or other retailers outside the EU in addition to their price you will be charged import & custom fees, plus the VAT (up to 27%) of your country.*

We always try to offer the best prices in Europe for all the packrafting gear in our store. If you find a better price on an Alpacka, or any of the products we offer, simply contact us and we will do our best to match the price!
Be careful when ordering from shops outside the EU, you may be charged net prices and upon delivery you will have to pay between 20-30% more for import taxes and VAT.
At Packraft Europe the packraft prices you see are the final prices and already including ALL shipping, import costs and VAT !

You are welcome to return anything that was ordered from Packraft Europe within 14 days of receiving the item.
To exercise your right of withdrawal, please write us an email to info@packrafteurope.com to inform us about the return.
You will then need to send the unused item/s back to us and pay the return shipping costs.
As soon as we get the goods back, we will issue a refund, using the same means of payment that you used in the original transaction, unless otherwise agreed with you.
For more information, check our terms & conditions.