KUNDENSTIMMEN
REVIEWS
24.1.2022 Evelyn, Deutschland
This course was more than we asked for- in many ways.
Our instructor (Seon) was most qualified and managed to establish a great (small) group experience and bonding from scratch.
He was highly skilled in assessing risk factors, i.e. predictng flash floods and other critical conditions on the water.
But what made this course and instructor really outstanding, were his social skills. He showed us how to run whitewater – with or without a floating device - even if some of us were afraid to swim in a lake.
Finally, he will never let you down -even if that means to push you over your limits (or what you perceive as your limits)-
In conclusion, if you like a challenge, this is the guy to trust.
TL:DR: He goes above and beyond to make you improve, recommendation! And the Packrafts they sell are really high-quality.
Oktober 2021 Marleen, Deutschland
Super gute Beratung und sehr schnelle Lieferung! Alles TOP!
September 2021 Jukka-Pekka, Finland
Packraft Europe sells top quality products that have been carefully selected. Michaela and Seon are easy to reach if you have questions and always super helpful. Excellent customer service! I had one warranty issue with an Alpacka spray skirt, which was taken care of without any hassle. Can't recommend enough.
September 2021 Johann, Deutschland
Super, sehr freundlich und kompetent. Bestellung alles wie besprochen.
September 2021 Renaud, Belgium
During our short trip to Gosau, yesterday due to rain we couldn’t climb 🏔 So we figured since everything was wet, let’s get totaly wet 🌊 !!! We searched for rafting or kayaking... but after the 15th of September, apparently most companies have finished their season 😱 Luckily for us some local folks recommanded us to contact @packrafteurope ! Michaela and her husband Seon were « uber » enthousiast and despite our call in the late morning, they managed to organise a super cool session for us in the afternoon !!! With our guide Tommy, we discovered packrafting, the basic techniques, and the hidden gorges on the Lammer river. In comparison with my limited previous experiences in kayak, rafting, and hydro speed, i thought packraft was wayyyyy better ! Packrafts are inflatable, super light, and really fun to manoeuvre ! Do not hesitate, GO for It !!! The 4 of us had a great time and we now consider to go on a custom expedition that packraft europe organises all over the world ! 5stars well deserved, thanks guys !!!
September 2021 Mathieu, France
Très bonne entreprise familiale basé en Autriche. Seon, gérant et formateur, est très enthousiaste et compétent en navigation et en sécurité en Eaux vives, il s'est spécialisé sur le Packraft. Les stages de sécurité en eaux vives ( en anglais) sont très interessants. Pour les commandes de Packraft de marque Alpacka, les réparations, les conseils, Seon est au top !
August 2021 Lucinda, UK
Can't thank Michaela and Seon enough. They provided lots of email and telephone guidance and then let me go to their place to look at the rafts, then magicked up my choice in less than a week. When I picked it up, Seon took the time to inflate it, set it up as he would recommend and go through care and maintenance with me and then pack it up again despite it being a Saturday. Absolutely brilliant people, who really care about getting it right.
August 2021, Bibbtrack, Deutschland
Wir haben unsere Boote hier gekauft. Die Beratung durch Michaela ist ausführlich, kompetent und geduldig. Und auch Seon, bei dem wir einen Wildwasserkurs gebucht hatten, versteht zu 100% was er tut. Er ging auf unsere Bedürfnisse ein und sorgte dafür, dass wir das Gefühl hatten unser Geld absolut sinnvoll investiert zu haben (was in der Vergangenheit bei einem anderen Anbieter schon nicht der Fall war). Sowohl der Shop, als auch die Kurse sind somit sehr empfehlenswert.
August 2021 Wouter, Belgium
Picked up a packraft today from Packraft Europe. As always, it was a pleasure dealing with Michaela and Seon. Very personal approach and they truly care about helping out. Thanks!
02.10.2020 Lolita, France
Merci beaucoup !
J ai rarement vu un service aussi rapide et rendu avec cette gentillesse.
26.08.2020: Daniel, Deutschland
Vielen Dank für euren tollen und unkomplizierten Service :)
01.07.2020: Andres, Deutschland
Danke für die schnelle, gute und ausdauernde Beratung!
22.06.2020: Marko, Finland
Thank you very much for the good and fast service.
05.06.2020: Laura (Packraft Explorers), Deutschland
"Packraft Europe ist DIE Adresse für Alpacka Rafts und hochwertiges Equipment rund um's Packrafting! Die Inhaber Michaela und Seon sind selbst leidenschaftliche Packrafter und in ihrem Store landet nichts, was nicht von den beiden selbst auf etlichen Touren ausgiebig getestet wurde. Sicherheit im Packraftingsport, Nachhaltigkeit im Unternehmen und immer eine super Beratung – das findet man nicht überall. Unsere Packrafts und ein Großteil unserer Ausrüstung haben wir bei Packraft Europe gekauft und können den Shop von Herzen weiter empfehlen! 🌊"
04.06.2020: Carina, Finland
I picked up the boat yesterday! Thank you very much! It arrived faster than I expected. I will go out and test the boat next week.
I will recommend your service to my friends.
04.06.2020: Juhani, Finland
Top notch customer service.
03.06.2020: Sascha, Austria
On the Training (WRT-REC & Custom Course)
Simple registration, short solid theoretical introduction and a progressive hands on training in the water with quite some theory and explanations whilst doing the skills in the water.
The instructor used a hands on playful approach to conveying skills however emphasizing the hazards associated with white water through cases and explanations throughout the day. I felt that I was in good hands and would recommend the instructor to my friends.
02.06.2020: Chris, UK
I have just received TNP Rapa Adjustable paddle and bag.
I am really pleased with them as they are exactly what I wanted and I am looking forward to trying them out tomorrow.
Thank you for obtaining the paddle bag from TNP. and also sending both the paddle and bag to the UK for me.
Wonderful customer service.
02.06.2020: Egidio, Germany
Das Aufblasen meiner Alpaka PackRaft ohne Rückschlagventil hat mich schon immer geärgert, bis ich mich entschied im Google zu stöbern. in Deutschland keine Change das Packraft umzurüsten , so stiess ich auf Alpacka Packraft Europe. Eine E-mail, eine klare Antwort, Bestellung und Boot weg ( Angst wegen Bootverlust ) nicht mal 6 Tage später eine E-mail Benachrichtung, Boot zu hause, Kontrolle und siehe da , keine Ärger mehr mit dem Aufpumpen. Schnell, zuverlässig, problemlos und sehr gute Qualität, das sind gute Merkmale.
27.05.2020: Renate, Austria
Danke für das tolle Service.
Freue mich schon.
Bisher war nur ein kurzer Test möglich:
Sehr gutes Boot, super Fertigungsqualität, macht viel Freude.
"Thanks for the great service. Can't wait. So far only a short test was possible. Verz good boat, outstanding quality, lots of fun."
27.05.2020: Jussi Finland
Thank you so much for the good customer service and happy summer to you!
22.05.2020: Christoph, Austria
Attending this course (WRT-PRO) was a great and important decision. Seons instructions were clear and the combination of theoretical and practical sessions made it possible to see how to use the new skills. I look at rivers in a different way now and definitely doing the course next year again!
20.05.2020: Vicky, UK
Feedback in the ordering process us that it has been excellent, website is easy to use and you've been really helpful. Much appreciated, thank you.
01.04.2020: Hannele, Finland
"Hankin oman ensimmäisen reppuveneeni Packraft Europen kautta viime kesänä. Vene on osoittautunut toiveitten mukaiseksi ja sen kokoonpanoa on ollut helppo muokata omien tarpeiden mukaiseksi. Vene on kaikkien toimintojen ja osien suhteen hyvin suunniteltu. Ystävällinen, luotettava ja nopea yhteydenpito myyjän kanssa on ollut iso plussa.
Malttamattomana jo odottelen kesää 2020 ja suunnitelmissa olevia reissuja sekä Ruotsin Kaitum-joelle että Suomessa Kaamas-joelle. Vene on osoittautunut mahtavaksi myös lähellä kotia tapahtuvaan retkeilyyn nopean täytön, tyhjennyksen ja keveyden vuoksi."
"I got my first packraft through Packraft Europe last summer. The boat has proven to be as desired and its configuration has been easy to customize to suit your own needs. The boat is well designed for all functions and parts. Friendly, reliable and fast contact with the seller has been a big plus.
I am already looking forward to summer 2020 and the planned trips to both the Kaitum River in Sweden and the Kaamas River in Finland. The boat has also proven to be great for hiking near home due to its light weight."
09.03.2020: Bold Expeditions, Belgium
"I want to thank Packraft Europe for the amazing course (WRT - PRO) we've experienced. Seon teaches this course in a great way. A lot of scenarios and solid demonstrations made it for BOLD Expeditions the best setting to learn and test our skills. The communication before, during and after went really smoothly. I would recommend them to all organizaitns in the whitewater branch. Our company is specialized in outdoor leadership expeditions... well, Seon is a great example of good leadership while running this program. We're looking forward to reconnec for a next episode."
23.02.2020: Clemens, Germany
"Unfassbar nette Kommunikation mit Michaela und Seon inkl. persönliches Treffen mit Probesitzen in allen in Frage kommenden Packrafts, Möglichkeit einer Probefahrt und ausführliche Beratung vor Ort. Die beiden haben sich wirklich sehr viel Zeit für die Beratung genommen und auch Klartext geredet. Schlussendlich habe ich ein Gnarwhal bestellt, das dann sogar noch etwas schneller als ursprünglich angekündigt bei mir in Deutschland angekommen ist. Mit dem Gnarwhal XL bin ich sehr zufrieden. Ich bin etwa 1,96m groß und relativ schwer, passe aber recht ordentlich in das Packraft. Herzlichen Dank!"
"Incredibly nice communication with Michaela and Seon including personal meeting with testing all possible packrafts and detailed advice on site. The two of them really took a lot of time for the consultation and also straight forward advice. Finally I ordered a Gnarwhal, which arrived in Germany even faster than originally announced. I am very satisfied with the Gnarwhal XL. I am about 1.96m tall and relatively heavy, but I fit into the packraft quite nicely. Many thanks!"
22.02.2020: Hazel, UK
"Hi Seon and Michaela,
Thanks very much for the great service. I’m delighted with your work on my Packraft (Retrofit Cargofly-Editor's note). Once all our winter storms have passed I’m looking forward to getting out and using the dry bags."
05.08.2019: Sebastian, Germany
"Wir haben am vergangenen Wochenende eine Kombi-Tour gemacht und waren dabei mehrere Stunden auf einem Fluss unterwegs. Wir konnten somit unsere neuen Rafts (Alpacka Series) ausgiebig auf Komfort, Fahreigenschaften und Materialbeschaffenheit testen. Positiv aufgefallen ist uns das neue Material. Die Materialbeschaffenheit ist im gesamten deutlich weicher und dennoch robuster als bei unseren alten MRS Microrafts und auch bei Vorgängermodellen der Alpacka Serie. Dadurch lässt sich das Raft noch leichter aus dem mitgelieferten Packsack aus und wieder einpacken. Der Schraubverschluss des Ventils lässt sich sehr einfach händeln und ist deutlich besser als der Klickverschluss der alten Alpacka Modelle. Die Wildwasserspritzdecke war von Beginn an problemlos über den Süllrand zu ziehen und hielt uns die komplette Tour trocken. Im Vergleich zu unseren alten MRS Microrafts gleitet das Alpacke Classic bedeutend geschmeidiger und schneller über das Wasser. Durch die große Sitzfläche sind auch mehrstündige Touren problemlos und sehr angenehm im Raft zu fahren. Mit der Wahl der Größe der Rafts sind wir auch zufrieden, Ich 196 cm in XL und Sie 174 cm in M.
Der Kundenservice, die Beratung und Lieferung waren ausgezeichnet. Ich hatte diverse Rückfragen, die am gleichen Tag, oder spätestens am darauffolgenden Tag per E-Mail beantwortet wurden. Die individuelle Beratung war super und lies nichts vermissen. Dafür, dass die Packrafts aus Amerika importiert werden, erfolgte die Lieferung doch recht schnell. Das eine Raft haben wir in drei und das andere Raft in vier Wochen erhalten. Die Bezahlung erfolgte in unserem Fall per Online-Überweisung und die Zahlungsabwicklung war ebenfalls problemlos.
Unser Fazit: Wir sind rundum zufrieden!"
"We did a combined tour last weekend and spent several hours on the river. This allowed us to test our new rafts extensively for comfort, paddling characteristics and material properties. The new material was very positive. The material is much softer and more robust than our old MRS Microrafts and predecessors of the Alpacka series. This makes it even easier to unpack and repack the raft from the supplied bag. The screw cap of the valve is very easy to handle and is much better than the click cap of the old Alpacka models. The whitewater spraydeck was easy to pull over the coaming from the beginning and kept us dry the whole tour. Compared to our old MRS Microrafts, the Alpacke Classic glides much smoother and faster over the water. Due to the large seat even tours of several hours are very comfortable and easy to ride in a raft. We are also satisfied with the choice of raft size, I 196 cm in XL and my wife 174 cm in M.
The customer service, advice and delivery were excellent. I had various questions, which were answered the same day, or at the latest the following day by e-mail. The individual advice was super and nothing was missing. For the fact that the Packrafts are imported from America, the delivery took place nevertheless quite fast. We received one raft in three weeks and the other one in four weeks. The payment in our case was made by online bank transfer and the payment process was also problem-free.
Our conclusion: "We are completely satisfied!"
21.08.2019: Tobias, Germany
Ich habe eben daheim zum 1.x das Karibu mit dem Pumpsack aufgeblasen. Ich bin schwer begeistert von der Qualität, so muss das sein.😄
29.07.2019: Laurence, France
"J'ai bien reçu le colis avec le packraft. Tout est en ordre.
Après un tour sur la Meuse, je peux vous dire que le modèle est excellent et convient tout à fait. Je suis ravie !
Un grand merci pour vos conseils pour le choix du modèle et pour vos réponses (en français !) toujours pertinentes et rapides. Le suivi a été excellent."
"I received the package with the packraft. Everything is in order.
After a tour on the Meuse, I can tell you that the model is excellent and perfectly suitable for me. I'm delighted!
A big thank you for your advice for the choice of the model and for your answers (in French!) always relevant and fast. The follow-up was excellent."
28.07.2019: Robert, Austria
"Ich bin sehr fleissig mit dem neuen gnarwhal unterwegs (obere isar, ziller, lech, imster schlucht am inn, montenegro, ..). das boot ist einfach spitze und hat sich bereits bestens bewährt. auch die restlichen teile (trockenanzug, paddel, schuhe, ..) einfach ein super package was wir da heuer im frühling von euch erstanden hatten."
"I have been paddling a lot with my new gnarwhal (upper isar, ziller, lech, imster gorge am inn, montenegro, ..). the boat is simply great and has already proven itself very well. also the remaining parts (dry suit, paddles, shoes, ..) are simply a great package which we purchased from you this spring."
26.07.2019: Andy, UK
"Afternoon Michaela. Just wanted to say a huge thank you for the outstanding customer service, the seat arrived yesterday just in time for the Norway trip. I will definitely be using you guys again. Many thanks Andy 👍👍"
10.07.2019: Joonas, Finland
This is excellent customer service and it's pleasure to make business with you :) I taked also few extra plates for bike and fishing rod..
03.07.2019: Steffen, Germany
"Hallo Michaela, Hallo Seon,
die erste fahrt im Packraft war genial! Super.
Vielen dank für die tolle Beratung und die schnelle Bearbeitung."
"Hi Michaela, Hi Seon,the first paddle in my packraft was brilliant! Super. Thanks a lot for the fantastic customer service and the fast handling of my order."
25.06.2019: Sam, UK
"Earlier this month had a fabulous 4 days with Packraft Europe in Gosau. 2 day packrafting clinic with Mark Oates, Jen and Seon, focusing on paddle strokes, choice of line and positioning within the paddling group. Massively impressed by the knowledgeable and detailed coaching, analysis of particular paddle strokes and theory of line choice. Fabulous two days paddling. Very impressed by all the time taken, after first long day of paddling, of watching back tape of us all paddling, analysis of technique and where and how to improve.
Then did the 2 day Rescue 3 WRT-Rec course with Seon. Learnt a heap on hydrology, river features and characteristics, knots, rescue techniques and considerations, and then drilled them thoroughly on the river.
All this in the stunning surroundings of the scenery around Gosau, where there is a crazy wealth and range of water, from lakes to Grade 5.
Fabulous instruction. Can’t recommend enough."
22.06.2019: Stephan, Germany
"Ein ganz wichtiger Kurs, für jeden Packrafter. Er schärft die Sinne für mögliche Ereignisse und trainiert die Werkzeuge darauf zu reagieren.
Mit viel Engagement von Seon durchgeführt. Das war nicht unser letzter Rescue Kurs."
"A really important course for every packrafter. It sharpens your senses for possible things happening and trains you with the tools to react to it. Instructed by Seon with a lot of commitment. This won't be our last rescue course!"
19.06.2019: Anja, Germany
"I am happy that I made the rescue course.
The execution of the course was great.
Theory well done, not to fall in sleep 😉
We got all the time feedback when something was well done or could be improved.
All topics were shown before for better understanding.
And - important - we were challenged afterwards to apply the learned in scenarios.
Great experience!"
09.06.2019: Dominik, Germany
"Just came back from Denmark and I’m very happy with my self bailing Mule at sea and on a lake – even took my son and wife for a float. Thanks a lot to Michaela and Seon for the magnificent support in choosing the right packraft and paddle! Without them I would have ordered a completely different setup that wouldn‘t have been such a perfect fit as the one that I have now."
06.06.2019: Laurence, France
"Un grand merci pour vos services."
"A big thank you for your service."
26.04.2019: Cor, Netherlands
"Just a few lines to tell you how very, very pleased I am with my Alpacka! (Alpacka Classic). A wonderful boat. Easy to set up and remarkably light and stable. The cruiser deck proveds to be exactly the right choice for me. Paddling the Alpacka is a great way to be on the water! Thanks for your help and advice when I purchased the boat."
11.04.2019: Aurélien, France
"I just received packraft and drysuits. Everything is perfect, the packrafts are beautiful. Thank you for your speed and professionalism"
21.12.2018: Jürgen, Germany
“Forager angekommen!
Habs gerade aufgebaut: Echt ein Hammer – unglaublich wieder die Verarbeitung und die Details!
Vielen Dank für die schnelle Lieferung.”
"Forager arrived!
I just set it up, incredible again the quality of manufacturing and details!
Many thanks for the quick delivery."
14.09.2018: Gerry, Germany
“Sehr kompetent und immer ein netter Kontakt.”
"Very competent and always a nice contact."
20.08.2018: Daniel, Germany:
“Dear Michaela and Seon,
i purchased an alpacka gnarwhal with you
and i have to say: i love it.”
20.08.2018: Simon, Deutschland:
“Ich hab das Explorer 42 am Freitag bekommen und war Samstag sofort unterwegs auf dem Ammersee bei uns in der Nähe zur Jungfernfahrt. 25 Km gepaddelt, und das Boot ist einfach toll!
War auf jedenfall ne Top Entscheidung das Boot zu kaufen!”
"I have received the Explorer 42 on Friday and went paddling straight away on Saturday, on the Ammersee near us for inauguration. Paddled 25km and the boat is awesome!
Was for sure a great decision to buy this packraft!"
17.8.2018: Thomas, Austria:
“Noch kurz zum Forager ein Raft das seines gleichen sucht, bin begeistert.”
"Regarding the Forager - a raft that is looking for it's equal, I am thrilled."
13.08.2018: Gerhard, Austria:
“Gnarwhal – gekauft, getestet, geliebt. Ist echt ein lässiges, flottes und schönes Packraft! Im Unterschied zu meinem bisherigen Packraft ist es schnittiger und reibt sich weniger an der Wasseroberfläche.”
"Gnarwhal - bougth, tested, loved. Is a cool, fast and beautiful packraft! In contrast to my previous packraft, it is sleeker and has less friction on the surface of the water."
02.08.2018: Jouni, Finland:
“Great service! Thanks!”
02.08.2018: Iiro, Finland:
“Great and friendly service! Got my gear pretty fast.”
25.07.2018: Christian, Deutschland:
“Vielen Dank für Beratung, Pünktlichkeit und Kommunikation!”
"Many thanks for the advise, punctuality and communication!"
17.7.2018: Daniel, Austria:
“We met Seon and Michaela at their stand on the expo of the Salzkammergut Trophy. We talked for quite a while and Seon explained his bikerafting setup. We instantly liked the raft they had there and we were so stoked that it was possible to try the rafts the next day. Seon gave us an introduction to several pieces of kit and the basics of flatwater paddling. We got to try the rafts with and without bikes. It was fantastic! We are looking forward to getting our own rafts and meeting them again for their water safety training. We know we will be good hands!”
11.07.2018: Hugues, France:
“Merci pour tout, J’ai adoré votre côté humain, c’est très important à mes yeux.”
"Thank you for everything, I loved your human side, it's very important in my opinion."
22.6.2018: Katja, Finnland:
“Very professional and helpfull service.”
16.6.2018: Alessandro, France:
“The website, the reservation system and most importantly the direct contact with you guys have been perfect.”
5.6.2018: Guitor, France:
“Je recommande ils sont super pros et très sympas! Et top niveau matis.”
"I recommend them, they are very professional and nice! And top level material."
02.06.2018: Annika, Deutschland:
“Denn sie wissen was sie tun. Sehr gut ausgewählte Produkte, alles unter dem Motto safety first. Super Team, nette Leute und mega engagiert.”
"Because they know what they're doing. Very well selected products, all under the motto safety first. Super team, nice people and mega committed."
29.05.2018: Harald, Deutschland:
“Seon und Michaela haben mich nicht nur erstklassig bei der Auswahl des Packraft (ein Gnarwhal) sondern auch bei allen anderen Punkten, wie z.b. Paddel beraten. Ich habe zu jeder Zeit superschnelle Antworten und viele Tips rund um das Packrafting bekommen.
Alles war nach 4 Wochen schon da – jetzt steht der Soca Tour nichts mehr im Weg. Ein super Service der beiden – Herzlichen Dank noch einmal und ich hoffe, dass ich bald mal ‚see you on the river‘ sagen kann!”
"Seon and Michaela advised me not only on the choice of Packraft (a Gnarwhal) but also on all other points, such as paddles. At any time I got super fast answers and lots of tips about packrafting.
Everything was already there after 4 weeks - now nothing stands in the way of the Soca Tour. A great service from both of them - many thanks again and I hope that I will soon be able to say 'see you on the river'!".
28.5.2018: Patrice, France:
“J’ai aimé votre site pour son côté familial et surtout on sent bien la passion qui vous anime. Du coup, j’ai commandé chez vous.“
"I loved your site for its human feel and above all I can feel the passion that drives you”
22.05.2018, Živa, Slovenia:
“They are very willing to share the knowledge and promote fun and safety on the water. Ordering was easy and quick and I got plenty of suggestions and help regarding my gear – the one already owned and that I wanted to order.”
21.05.2018: Luis, España:
“Los propietarios son muy buena gente! Tanto en el río como fuera Seon demostró tener muchos conocimientos sobre packrafting, haciendo mucho hincapié siempre en la seguridad y teniendo mano izquierda con el grupo. Muy buena organización por su parte y por la de su mujer Michaela. Sin dudarlo iría con ellos de expedición.”
"The owners are great people! Both on and off the river Seon proved to have a lot of knowledge about packrafting, always putting a lot of emphasis on safety and having a good feeling with the group. Very good organization on his part and that of his wife Michaela. Without hesitation I would go with them on an expedition."
18.05.2018: Caj, Finland:
“Great amount of packrafting knowledge here. Web shop is awesome.”