SHIPPING, DELIVERY & PRICING

SHIPPING:

We ship to all countries within the European Union.

  • Free shipping on packrafts and orders over €500*
  • A shipping charge of €15 applies on orders under €500*

*Only applies to shipping within the European Union.

 

    DELIVERY TIMES:

    With over 500 different configurations to choose from, buying an Alpacka Raft is truly a custom experience! We will do our best to get your order to you as soon as we can.
      • Packrafts can be delivered as fast as 3 weeks, or take up to 7 weeks*.
      • Custom colour and fabric packrafts take between 6 - 9 weeks to be delivered*.
      • All other items in our shop will generally be delivered within 1 - 3 weeks*:
        • PFDs,
        • Paddles,
        • Backpacks,
        • Shelters,
        • Drysuits,
        • Accesories etc.

        *Exact delivery time depends on your location, the model/configuration/colour of your packraft and the month the order is placed. 

        Note: We group ship orders. So if you order a PFD, paddle and a packraft your entire order will ship when your packraft ships.

        Contact us for the current delivery time and more information.

         

        Will I get my packraft faster if I order it directly from Alpacka USA ?

        • No. As official Alpacka Raft distributors we have access to Alpacka's stock inventory for distributors and we can get most models shipped faster than if you order directly with Alpacka.
        • Packraft Europe also has a specific customs account and a streamlined import and customs clearance process. This means we get your order to you quicker and you avoid any potential delays and extra costs with customs.

           

          TRACKING:

          Once we have your order ready to ship, we will send you an email confirmation with your tracking number.

           

          PRICING:

          Our Alpacka Raft / Hyperlite Mountain Gear pricing is calculated to be the same as ordering directly from Alpacka USA or HMG USA*.

          On the Packraft Europe website the price you pay is the final price.

          If you order direct with Alpacka Raft USA / HMG USA in addition to their price you will be charged import & custom fees, plus the VAT of your country.

          *We take the retail price from Alpacka Raft USA / HMG USA and then add shipping costs, import duties and VAT (Austrian VAT =20%). This gives us the equivalent to a European direct purchase price from Alpacka Raft USA and HMG USA.

             

             

            Check out our FAQs page or contact us if you have any queries, we are happy to help.